Safety guidelines for using AinoAid™

Our top priority is your safety and well-being while using our service. In this Safety Guidance section, we provide essential information and tips to ensure a secure and supportive experience as you seek assistance and guidance. Please take a moment to review these guidelines to make the most of your interaction with AinoAid™ and the valuable resources we offer.

In the case of an emergency, call 112!

Ensure your privacy

When using AinoAid™, it's important to prioritize your privacy and safety. Ensure you are in a secure and private location where you can communicate safely.

Use a secure device

Utilise, if possible, a device that is password-protected and keep your login credentials just for your own knowledge. Avoid using shared devices or public computers, as they may compromise your privacy.

Be cautious with personal information

AinoAid™ doesn't need or ask for personal details. Do not provide identifiable information, such as your or someone else's full name, address, email, or other contact details.

Keep a record

Take screenshots or make notes of any important information, conversations, or resources provided by the chatbot and the knowledge base. This documentation can be useful for future reference or if you need to share the information with authorities or support services.

Clear your browsing history

After using AinoAid™, clear your browsing history, cookies, and cache to ensure your conversations and any sensitive information are inaccessible to others.

Seek professional help

While AinoAid™ can provide valuable information and support, it is not a substitute for professional help. If you are in immediate danger, call 112 or require extensive assistance, contact local authorities, helplines, or organisations specialising in domestic violence for expert guidance and support.

Reach out to trusted individuals

Share your experience with trusted friends, family members, or support groups and professionals who can offer support and guidance. It is crucial to build a strong support network during challenging times.

Regularly update yourself

Stay informed about the latest resources, helplines, and services available. Awareness of new developments can help you access appropriate support and services when needed.

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