Do you feel overwhelmed? Are you trying to understand what is going on? Do you doubt yourself and your experiences? Do you feel that something is not right? Are you afraid? Do you possibly even feel shame? You don't need to figure it out on your own. There are professionals who can help you. Don't hesitate to tell about your worries.
This service provided by the Ministry of Equality through the Government Delegation against Gender Violence offers information, legal advice, and immediate psychosocial support from specialized professionals for all forms of violence against women. Online chat (24/7) also available on the website.
016 Helpline
Support in 53 languages by phone and a telephone translation service.
General information service is available 24/7
Legal advice service 8 - 22 Every day
WhatsApp: 600 000 016 (this number does not accept phone calls)
Support via email (016-online@igualdad.gob.es) and online chat (24 hours) in Spanish, Catalan, Basque, Galician, Valencian, English and French.
016 Service characteristics:
- Free of charge and confidential.
- Accessible for people with hearing and/or speech disabilities and low vision. (SVIsual), (Telesor), (DTS or text telephone: 900 116 016)
- Support for inquiries from across the country.
- Coordination with similar services in the Autonomous Communities.
Referral of
- emergency calls to 112.
- calls made by minors to the ANAR Helpline for Children and Adolescents: 900202010
- calls related to trafficking of women and girls for sexual exploitation to the Ministry of Interior's hotline: 900105090
Information
- on how to proceed for victims of violence against women and their environment.
- about resources and victims' rights regarding employment, social services, financial aid, information resources, assistance, and shelter for victims of this type of violence.
Erasure of call traces from 016 on devices:
Mobile phone manufacturers have developed functionalities aimed at ensuring that calls to the 016 Service are not stored in the call log of smartphones.
These functionalities have been implemented automatically by default on some smartphone models, and through software updates on other smartphone models. Learn more here.
On the website of the Ministry of Equality, users can locate and interactively view information, either through maps or listings, accessible for cases of gender-based violence.
It includes support and prevention services for cases of gender-based violence that public administrations and social entities have made available to citizens and victims of gender-based violence (police, judicial, information, support, and advisory resources). For each resource, it provides: service description, postal address and contact telephone numbers.
Usage instructions:
To use this tool appropriately, you need to select the type of resource you are looking for:
- Information and advisory services
- Women's associations
- Police assistance
- Courts
- Legal advice
- NGOs and other associations
Select the autonomous community and province where you want to find the resource. If you want to find a resource in your area, you can search by entering your address, city, or postal code.