Women victims of gender violence have the right to free legal assistance, regardless of their financial resources. They can request this assistance in the courts and at the bar associations. A lawyer will assist you in civil and criminal procedures related to your situation as a victim of gender violence.
In 016 information is offered on resources and rights of victims in terms of employment, social services, financial aid, information resources, assistance and shelter for victims of this type of violence. 016 also offers immediate psychosocial care for all people who need emotional support (24/7) carried out by specialized personnel.
016
Available: 8 - 22 from Monday to Sunday
Support in 53 languages by phone (a telephone translation service)
WhatsApp: 600 000 016 (this number does not accept phone calls)
In cases of emergency calls are directed to the emergency number 112.
- Calls made by minors are referred to the ANAR Telephone for Help for Children and Adolescents: 900202010.
- Calls related to trafficking in women and girls for sexual exploitation are referred to the Ministry of the Interior telephone number: 900105090.
- It is free and confidential.
- It is accessible to people with hearing and/or speech disabilities and low vision. (SVIsual), (Telesor), (DTS or text telephone: 900 116 016)
- Assistance in 53 languages by telephone (24 hours): Spanish, Catalan, Basque, Galician, English, French, German, Portuguese, Mandarin Chinese, Russian, Arabic, Romanian, Bulgarian, Tamazight and 39 other languages through a tele service -translation.
- Assistance via email (016-online@igualdad.gob.es) and online chat (24 hours): Spanish, Catalan, Basque, Galician, Valencian, English and French.